FAQ


FREQUENTLY ASKED QUESTIONS & TERMS OF SALE

Thank you for shopping with Antoinette Ferwerda. We know that choosing art can be very personal, so we ask that you choose carefully and please be sure your decision is final when making your purchase. As much as we like to be flexible, please note that returns or exchange of original artworks and artwork prints due to change of mind are not accepted.

Damaged Goods Return Policy

Returns or exchange will only be considered in the case where Antoinette Ferwerda Art are at fault, but this fault needs to be advised in writing within 24 hours of receiving the goods.

In the case of returns for goods that have been received faulty or damaged (due to transit issues) we will offer you a credit note but do not offer cash refunds on any artworks purchased.

It is the responsibility of the buyer to inspect the goods within 24 hours of delivery and notify us in writing with photographs immediately.

Commissioned Artworks and Cancellations

The Antoinette Ferwerda Gallery has documentation to enter into an artist/client Artwork Commission Agreement. Signing off on a creative brief and T&Cs along with a non-refundable 50% deposit is required to commence a privately commissioned artwork. 

International Orders and Returns

We do accept international orders but unfortunately we are unable to honour change of mind returns for international orders.

Refunds

Refunds are only offered for goods that have been delivered faulty. Once we receive your item, we will inspect it and notify you back in writing that the item has been received. Upon inspection we will notify you whether a return has been approved. If the artwork or print has been deemed faulty you will receive a credit note against a future purchase.

Please remember that it is the buyer’s responsibility to inspect the goods and notify Antoinette Ferwerda in writing and with photographs within 24 hours of receiving the goods. A return cannot be considered after this 24-hour period.

Shipping

A fee will be charged for all artworks shipped to you. Antoinette Ferwerda uses reputable art shipping carriers dependent on the size of the artwork purchased. Once an item has been dispatched, you will be notified via email or text of the tracking information.

Please be mindful that it is the buyers responsibility to track shipping and failure to collect your parcel from your local post office will result in your parcel being returned to us, upon which you will be charged to re-ship the item to you.

All parcels delivered will require a signature on delivery. Please be mindful that if a request is made to leave your parcel unattended, you acknowledge that Antoinette Ferwerda and their representatives will not be held liable in any way for any loss or damage to the delivered goods.

You will be responsible for paying your own shipping costs for returning your item. Please liaise with Antoinette Ferwerda Gallery to use a reliable artwork shipping provider. If the goods returned are deemed faulty after inspection. Antoinette Ferwerda will refund the shipping costs.

International Shipping

Please contact Antoinette Ferwerda Art for pricing on International shipping.

The customer will be responsible for any additional handling or customs and duty costs on any international orders. We are required by law to disclose the value of the goods being sent and will not alter this value. All other shipping terms outlined against ‘Shipping’ above also apply.

Returns

Antoinette Ferwerda will not accept any returns without prior notification and approval. As outlined under ‘Damaged Goods Return Policy’, returns must be requested within 24 hours of receiving the parcel. All returns must then be returned to us within 5 working days of receipt of your order.

A reminder that Antoinette Ferwerda does not offer returns or refunds for change of mind.

Privacy Information and Security

All online purchases with Antoinette Ferwerda are processed using the secure services of PayPal and SecurePay. For information regarding their privacy policies, please visit their respective websites.

All information provided to Antoinette Ferwerda in the course of a sale and /or conducting business is regarded as strictly confidential and is managed in accordance with Australian Law and Privacy Policies.

When you make a purchase online you will be asked to provide certain personal information such as your name, address, telephone numbers, email address and credit card details. This information is stored internally by Antoinette Ferwerda in secure information systems.

Antoinette Ferwerda will not sell, rent or disclose the information you provide to us unless required to do so by law. We may however provide certain necessary information to third party service providers or contractors who assist Antoinette Ferwerda in getting the goods to you.

By signing up to our mailing list you consent to Antoinette Ferwerda sending you emails relating to our products and events to the email address you provided. This is only ever used for internal marketing purposes and we will not sell or rent your email address to any third parties. Should you wish to unsubscribe to our email list, please contact us at media@antoinetteferwerda.com.au

Antoinette Ferwerda reserves the right to update its privacy and information security policies as necessary. Any changes will be posted onto this section of our website.

If you have any questions in relation to our terms of sale or privacy policy, please contact us at sales@antoinetteferwerda.com.au or phone us on +61 03 9591 0864

Disclaimer

Please note that at times of high traffic on our website our inventory levels may become incorrect. Items held in your shipping cart cannot be reserved and may still be available to purchased by other customers. A sale is not final until you have processed payment and received confirmation of your order from Antoinette Ferwerda. On the very rare occasion that a double sale does occur, Antoinette Ferwerda reserves the right to cancel and refund any orders that we are unable to fulfil.

All artworks and images on the Antoinette Ferwerda website cannot be re-produced in any way. Marketing images may be used upon written permission and appropriate crediting. Please contact media@antoinetteferwerda.com.au