FAQ

FREQUENTLY ASKED QUESTIONS

Thank you for shopping with Antoinette Ferwerda. If your question isn’t answered below, email hello@antoinetteferwerda.com.au or call +61 3 9591 0864.

Buying art

Can I see an artwork in person before I buy?

Yes. Our gallery is at 659 Nepean Hwy, Brighton East. Book a visit, or contact us for extra photos or a video of any work.

Are your room images real?

Some images are digitally styled to show an artwork in a room setting. They’re a guide to scale and mood, not an exact representation. Dimensions are listed on every product page, and colours can vary slightly between screens.

Is an artwork reserved once it’s in my cart?

No. Most of our works are one of a kind, so a sale is only confirmed once payment is processed and you receive an order confirmation. On the rare occasion a work sells twice, we’ll fully refund the order we can’t fulfil.

Shipping and delivery

How much does shipping cost?
Delivery by art courier is calculated at checkout, with rates based on framed size and location, including metro Melbourne, rural Victoria and interstate. International orders need a shipping quote; email sales@antoinetteferwerda.com.au.

How long will delivery take?
Artworks are usually dispatched within 7 business days. You’ll receive tracking details by email once your artwork is on its way.

Do I need to be home for delivery?
Yes. All deliveries require a signature. If you ask for a parcel to be left unattended, we can’t be held responsible for any loss or damage after delivery. If a parcel goes to your local post office, please collect it promptly, as uncollected parcels are returned to us.

Do you ship internationally?
Yes. International buyers are responsible for any customs duties, taxes or handling charges in their country. We’re required by law to declare the true value of the goods. See our Shipping Policy.

Returns and damage

Can I return an artwork if I change my mind?
Choosing art is personal, so please choose carefully. We don’t accept returns or exchanges for change of mind on original artworks or prints, for both Australian and international orders.

What if my artwork arrives damaged?
Every artwork is inspected and professionally packed before it leaves the gallery. If yours arrives damaged or isn’t as described, email sales@antoinetteferwerda.com.au with your order number and photos of the artwork and packaging. Please contact us as soon as possible (ideally within 48 hours) and keep the packaging. Don’t send anything back before speaking with us; we’ll arrange insured transport and cover the cost. See our Return and Refund Policy.

Commissions

How does a private commission work?

Each commission begins with a conversation, then a creative brief and an Artwork Commission Agreement. A 50% deposit is required before work begins; it covers design and studio time and is non-refundable once work has begun. Start your commission.

Framing

Can you frame my print?

Yes. Select your frame under the framing option before adding a print to your cart, or contact us about custom framing.

Copyright and privacy

Can I use images of the artworks?

All artworks and images on this website are the copyright of Antoinette Ferwerda and the represented artists. Marketing images may be used with written permission and appropriate credit; email hello@antoinetteferwerda.com.au.

How do you use my information?

See our Privacy Policy. You can unsubscribe from our emails at any time using the link at the bottom of every email.