Refund policy

 

RETURN AND REFUND POLICY

Thank you for shopping with Antoinette Ferwerda. We know that choosing art can be very personal, so we ask that you choose carefully and please be sure your decision is final when making your purchase. As much as we like to be flexible, please note that returns or exchanges of original artworks and limited edition prints due to change of mind are not accepted. This applies to both Australian and international orders.

Damaged or Faulty Goods

Every artwork is inspected and professionally packed before it leaves the gallery. If your artwork arrives damaged, or isn’t as described, we’ll make it right.

  1. Email sales@antoinetteferwerda.com.au with your order number and photos of the artwork and the packaging.
  2. Please contact us as soon as possible, ideally within 48 hours of delivery, and keep all the packaging. This helps us claim with the carrier and resolve things quickly.
  3. Please don’t send anything back before speaking with us. We’ll arrange insured art transport and cover the cost.

We’ll reply within 2 business days. Once we receive the item, we’ll confirm in writing and let you know the outcome of our inspection. Depending on the problem, we’ll offer a repair, a replacement or a refund. If the problem is major, you can choose a refund or, where one is available, a replacement.

International Orders

We welcome international orders. The same terms apply, and any customs duties or import taxes are the buyer’s responsibility.

Commissioned Artworks

Each private commission begins with an Artwork Commission Agreement. Signing off on a creative brief and terms and conditions, along with a deposit, is required before work begins. The deposit covers design and studio time and is non-refundable once work has begun.

Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law.

 

See our Shipping Policy here.